Customer Service Hero Nominee: Jorge Peralta

Nominee: Jorge Peralta

Nominated by: Bunny Brown

Nomination:

When the words courtesy and respect come to mind I immediately think of Jorge. Jorge is the lead in the Desktop team and he sets the bar high for his group and provides them with an atmosphere that encourages them to act in a like manner to all the customers they come in contact with each day. Whether in person, on the phone or via email, he is respectful of the customer and their time. Jorge follows the Golden Rule:Do unto others as you would have them do unto you. He responds promptly to inquiries and requests for information and if he is delayed he is quick to let the person know of that delay.

Nominated by:
Robert Howard

Nomination:

Jorge Peralta continually goes above and beyond to ensure his customers receive the highest possible service. This was exhibited recently when LUESA purchased some new televisions to be used in the lobby area of HMC. Two large widescreen TVs were shipped to the HMC Annex instead of HMC. Jorge could have taken the route of notifying LUESA and been done with it. Instead, Jorge took ownership of the situation and personally arrange to deliver the TVs to the appropriate people in LUESA. Well, this order was double ordered and 2 more TVs showed up at the annex and once again Jorge took ownership and worked with IST procurement to ensure they were returned to the manufacturer. Not done yet, one of the TVs, when unboxed by LUESA, was damaged and needed to be sent back to the manufacturer and once again Jorge arranged the return. This is a prime example of Jorge taking ownership of a situation for the benefit of his customer. Jorge provides service quality at the highest level possible.