The IST 2007 Balanced Scorecard is now available for your review. IST improved its Scorecard results dramatically over 2006. 10 measures were exemplary, four were successful and one needs improvement.
These are great scores and you all should be proud of our accomplishments. IST continues to achieve exemplary in the key Customer Satisfaction measure, and was greatly improved in employee measures.
Another key measure is the Technology Resources satisfaction from the Employee Climate Survey. IST has countywide responsibility for that measure and it was also exemplary.
Achieving this level of success is a team effort that required significant contributions by every team and every person in the department. I want to thank everyone in IST for contributing to our success in 2007.
Please visit http://newmeckweb/C6/ISTADMIN/Lists/Announcements/Attachments/13/FY07BSC%200607%20Final.xls to review the Balanced Scorecard results.
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