Tammy Dixon, CRM Director and winner of the Mecklenburg County Customer Service Hero Award for Ethics, was recently recognized at the Mecklenburg County Department Director breakfast.
General Manager John McGillicuddy credited Tammy for pioneering CRM for Mecklenburg County and for helping improve IST's customer service.
"The reason people trust Tammy is because they know she is looking out for their interests, and because she does what she says she'll do," says John. " It's through this method of building trust that Tammy has pioneered the customer relationship management model in IST and in the County. It also is a key factor in IST transforming itself into a high-performing customer service operation."
eGovernment and Customer Service Director Brian Cox said, "I have seen Tammy serve on County-wide teams, lead customer service projects and pretty much help in any capacity needed as the County began advancing its Customer Service standards and philosophy. In fact, she was instrumental behind the scenes in getting the County's heroes recognition started several years ago, so it is quite fitting that she actually be named a hero this year."
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