Customers Visit Technology Services Center

Many employees visited the newly renovated IST Technology Services Center on Thursday, September 6. The new center is located at the Hal Marshall Annex basement and houses numerous work groups from the IST Desktop Services organization.

Customers were invited to tour the new center, enjoy refreshments and learn more about how the IST Desktop Services organization works to support you, the customer. The celebration also finalized the consolidation of IST Help Desk Services to a fully centralized unit.
In the past, Help Desk East was housed at Kuralt Centre and supported all DSS customers. Help Desk Central was housed at Hal Marshall Center. This group supported all other Mecklenburg County customers.

Even though both groups still exist and support that same customers, they are now centrally located at this new facility. The group is managed by IT Manager Dan Traweek and is part of the IST Desktop Services organization.

The IST Desktop Services organization also includes Desktop Support Services (East and Central), SMS Support Services and the Enterprise Core Process team. The IST Desktop Services organization is managed by Senior IT Manager Jeff Vince.

Three years ago, IST began the process of consolidating departmental IT staff to create an enterprise-wide service. Now, Help Desk East and Central are fully consolidated. "It was a great opportunity for us to meet our customers, introduce them to support staff members and share how we can best serve their needs on a day to day basis," says Senior IT Manager Jeff Vince.