The eGovernment Strategic Plan helps develop Information Technology strategies that fulfill the business needs of Mecklenburg County.In 2005, the County established its first eGovernment Strategic Plan by collaborating with all County departments and three Focus Area Leadership Teams. Full participation from all parts of the organization allowed the Strategic Plan to accurately reflect the County’s needs. As a result, eight key strategies were identified. These eight strategies listed below have been used to prioritize the staff and budget needed to fulfill the information technology needs for the County.
• Support mobile workers and customers.
• Provide a collaborative work environment for knowledge workers.
• Expand customer and employee self-service capabilities as aggressively as practical.
• Improve usability and integration of data.
• Provide a reliable, flexible, functional, secure, and efficient information technology infrastructure.
• Improve service delivery to customers with limited English proficiency.
• Expand enterprise support of electronic systems.
• Deliver information technology services in a cost efficient manner.
As we reevaluate our current and future needs, we need input and involvement from all County agencies as we look to update the County’s eGovernment Strategic Plan this fall.
Each department will be receiving a questionnaire from IST asking about its business needs, challenges and issues affecting their organization. Afterwards, representatives from IST will be conducting interviews with each department to see how we can help meet those needs.
By taking the time to answer the questions, we can incorporate the needs and challenges identified through this process within the updated eGovernment Strategic Plan.
Moving forward, the information gathered will be used to prioritize staff and budget to meet the technology needs identified. Active participation from everyone is essential. We are looking forward to partnering with our customers to update the plan.
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