IST Teammates Praised for Performance

Take a look at some of the e-mails submitted to our IST Praise e-mail box:

"Matthew Newlon with the Procurement Group is one of Mecklenburg County's best customer service employees. Matthew's professional courtesy and positive attitude are always great to hear. Matthew maintains this professionalism, even when situations turn hectic. More than once, Matt has been able to immediately resolve issues that may have turned in to situations."

"IST is currently in the process of completing a project for the Solid Waste Department. The application has been delivered and is currently being used. Although the application will require some final adjustments (they all do), we are most pleased with the product. IST assigned Lisa Young as project manager and Lisa has subsequently lead this application to its current completion with a high level of customer satisfaction. The first thing our department noticed was the time she took to fully understand our needs. Once development began, she held the project to a rigorous pace to achieve the expected delivery timeline. Lisa exhibited a rare combination of people skills, technical competence, and project management skills. She made our priorities her own and delivered a quality product within a short time period. We greatly appreciate her efforts and would gladly work with her again in the future. Our assigned programmer was Elliot Garcia. Elliot was professional, technically competent, diligent, productive and customer oriented. The Department would like to thank them both for their efforts and quality service."

"Lisa Brown and Randy Overcash need to be recognized for their OUTSTANDING customer service. In the past, the telecom group was a little disconnected from IST. Recent efforts and communication with the help desk have bridged the communication gap. Both Lisa and Randy have gone above and beyond their everyday jobs to help the help desk with a multitude of everyday issues and questions that at one time took days to resolve. Because of their efforts, issues are being resolved within minutes. No one had to do anything, but because of their efforts the entire county has better communications. "

"I am very grateful to have the staff that we do working the help desk. I call somewhat frequently with questions that are sometimes simple (I should know the answer) and sometimes more complex. Regardless, they are always very pleasant to speak with, and timely with their response. If by chance they don't know right off the answer, instead of just saying they don't know- they seek out correct info. and advise within a very short time. I know that working a help desk can be a challenge but they seem to do it with ease."